FAQ
1. Are your products the same as the famous brands?
We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.
2. Why are your prices so cheap?
We closed all our offline stores in 2020 to focus on online sales. All our costs have been reduced. Our products come from our own factory.
Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.
3. After I receive the lamp, if I don't like it, can I return it?
We support refund after you receive the product, but you need to ship the product to our US warehouse at your own cost and we will start the refund after we receive the product.
After checking that there is no problem, we will start the refund. Our refund will deduct our shipping cost and refund the principal amount of the product.
In order to protect your interest and reduce the loss, we have a good plan as follows.
We will take photos and videos before shipping to make sure you like it before shipping, but you need to make a note or contact customer service support to explain the situation when you place your order.
4. Do you replace parts damaged during shipping for free?
Yes, we will give you free replacement parts if there is a defect in the shipping or manufacturing process. But you need to provide some photos and videos to prove the product is defective.
5. What should I do if there is a problem during the installation?
We recommend to check if the parts of the luminaire are complete one week before the installation in advance.
Our fixtures are very easy to install and can be installed by an average electrician.
If there are some unsolvable problems during the installation process, you can contact customer service support for assistance. Note that violence is prohibited. Unless there is a very good solution.
6. Can I get a full refund because of quality issues?
We support full refund due to quality issues. (Pictures are required as evidence)
We will also give you options
1). We send you a new replacement product
2). If you don't like it anymore, we will give you a full refund.
7. How long does it take to get shipping information?
Generally, the products are handed over to the logistics provider after they are processed. After the product is handed over to the logistics provider, the time to get the logistics information is greater than 1-3 days.
8. Are bronze and black the same color?
Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.
9. Do I have a high ceiling? Can I customize the length of the rod or the length of the wire?
If the height of the ceiling is high, you need to confirm the length of the rod, rope and chain with our customer service.