Shipping Policy

Thanks for shopping with vjlighting. International shipping might experience delay due to covid-19. to keep track of your order, contact vjlighting (support@vjlighting.com) so we can provide you the order’s tracking number.

Order Processing Time

• It is the time elapsed between when the customer places the order and when the seller hands the order over to the delivery service.
• Generally, orders are shipped within 1-5 working days of order confirmation/payment.（This will vary according to the complexity of the lamps, we need to assemble and check before disassembling and using wooden boxes to pack.）
• Our warehouse will work standard Monday to Sunday hours to try to get the product to the customer as soon as possible. except on holidays.

Shipping Cost & Transit Time

Vjlighting provides free standard delivery service for all orders on the website.

Total Delivery Time = Processing Time + Shipping Time(depending on your location)

Tracking

• You will receive an email when your order has been shipped. A tracking number will be provided (the tracking number will be active within 24 hours). Please note: This may take longer during events or holidays.
• Tracking information may take 48 to 72 hours to update.
• If you cannot track your package normally, please contact us and we will resolve this issue within 48 hours.

Delivery Time Exceeded

International shipping might experience delay due to covid-19. If your order is delayed, please contact us via email support@vjlighting.com, we will check the situation with the transportation company in time. Thanks for your understanding and support.

Order Cancellations

• We can cancel the order for you if you contact us in time after your purchase. If your payment finished and the parcel is not shipped out, you can cancel your order before your item’s delivery. And we will refund full of your money.
• Orders can't be canceled once the parcel is shipped out.

About Tax

In rare cases, orders may be subject to customs fees charged by your government rather than our website, and we will take care of these fees.

Email: support@vjlighting.com

Call:+1 ‪‪(951) 221-3948‬

Office hours: Edt Mon-Sun:8:00am-18:00pm

Address: Room 803-U, East 4, Jinhuiyuan Community, next to the Qunzhu intelligent apartment, Shushan District, Hefei City, Anhui Province, China